What our services are about.
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BENEFITS OF ESA LETTERS

EFFECTIVE

Most clients report their emotional support animal has improved the quality of their lives as well as their symptoms.

LEGAL

Our ESA Letters are written in accordance with federal laws that provide individuals with emotional disabilities access to housing and air travel.

LICENSED

Our team is composed of licensed, experienced therapists and dedicated ESA health professionals. We have licensed therapists in your state.

AFFORDABLE

Our goal is to make ESA letters available to every qualified individual who needs protection from unreasonable pet deposits and air travel fees.

CONVENIENT

Connect with your therapist whenever on the web or mobile, without scheduling, traveling, or worrying about privacy.

SECURE

We encrypt and securely store all client communications. Our therapists adhere to strict professional and ethical codes regarding client confidentiality.

HOW IT WORKS

  1. Qualify online for ESA Take a quick 25-minute online questionnaire in order to receive your ESA letter. Click here for the Evaluation form (test)
  2. Choose ESA Plan Choose the type of ESA letter (travel, housing, or combo). Fill out your payment info on our encrypted secure site. You pay nothing if your ESA letter is not approved.
  3. Therapist Review licensed mental health professionals will assess your information and qualifications and may choose to follow up before issuing an ESA letter.
  4. Congratulations! Your ESA professional will send you a signed ESA Letter within 24 hours, which is valid on all airlines and all publicly marketed housing in your state. Our letters are accepted by American Airlines, United, Spirit, Southwest, Jet Blue, Frontier, Delta, Alaska Air, etc. and all rental properties, apartments and all publicly marketed housing.

FAQ

Do you have questions about ESA Letters? The following may help you understand it better.

What’s the difference between an Emotional Support Animal (ESA) and a Service Dog?
Emotional Support Animals (ESA) are animals that provide therapeutic benefits to their owners through affection and companionship. A Service Dog is specially trained to perform a task to help someone with a disability. A seeing-eye dog is one example of a Service Dog. Unlike a Service Dog, an emotional support animal does not need specialized training to handle a task. Further, Emotional Support Animals come in different breeds and animal types and are not just limited to dogs, while Service Animals are either dogs or mini horses.
What are the laws protecting Emotional Support Animals (ESAs) and Service Dogs?
Emotional Support Animals are protected by two federal laws, the Air Carriers Access Act (ACAA) and the Fair Housing Act (FHA), while Service Dogs are protected by the Americans with Disabilities Act (ADA). ESAs must follow all pet policies in locations other than one’s permanent residence or on an airplane. Service Dogs do not have the same constraints and are allowed anywhere.
What is the Fair Housing Act?
Emotional support animals are protected under the Fair Housing Act, which prevents landlords from discriminating against people with disabilities.
What is the Air Carrier Access Act?
The Air Carrier Access Act protects owners of emotional support animals from discrimination by commercial airlines and allows them to bring their ESA’s in the cabin of the aircraft free of charge, even if the airline does not normally allow pets.
How do I qualify for an Emotional Support Animal (ESA)?
Unlike Service Dogs, Emotional Support Animals require no specific animal training. The law requires that the handler have a letter of prescription from a mental health professional explaining that the ESA provides therapeutic value to its owner. We will connect you with a licensed mental health professional that specializes in ESA evaluation and certification as required by federal law.
How do I take my dog on an airplane?
An emotional support animal may fly in the cabin of a commercial or private airline with its handler, and the handler is not required to pay a pet fee. Most airlines require an ESA prescription letter from a licensed mental health professional as well as an advance notice in most cases that the passenger will be flying with an ESA. We recommend informing the airline immediately after booking that you have an ESA with you and let them know that your dog will be traveling with a doctor’s letter when you arrive at the airport. Each airline has its own rules, forms to be filled out, and procedures for traveling with an ESA animal. Our clients need only log in to their account and enter their flight information, and a prescription letter good for air travel will be delivered to their phone.
Is an Emotional Support Animal (ESA) allowed in no-pet housing?
Federal law requires Landlords and property managers to make reasonable accommodations for tenants or prospective tenants with Emotional Support Animals, even if the apartment, house, or college dorm does not allow pets. A reasonable fee may only be asked by the landlord if there is any damage to the property as a result of your animal; otherwise, no other fees may be imposed. Property managers/landlords may require the tenant to complete a mental health professional Third Party Verification form.
Can the landlord charge me a pet security deposit, additional rent, or fees for my emotional support animal?
No. Landlords are not allowed to charge additional fees for emotional support animals since an ESA isn’t considered a pet.
Is an Emotional Support Animal (ESA) required to wear any identifying clothes or a harness?
No. Federal law does not require Service Dogs or Emotional Support Animals to wear any type of clothing or harnesses.
How do I get an Emotional Support Animal (ESA)?
A qualified Emotional Support Animal requires a letter from a mental health professional stating that the animal provides therapeutic value to its owner. We offer an easy way to schedule an appointment and select a time for an assessment with a licensed therapist. It is important to note that we do not guarantee a person’s qualification. However, you will not be charged a fee if you fail to qualify or are unsatisfied for any reason.

For information about qualifications for ESA Letters, click here.